All sales at BLOOM.CO are final. Because flowers are a perishable, time-sensitive product, we do not accept returns or issue refunds for change of mind, preference, or subjective dissatisfaction with an arrangement.

Exceptions — when we will act

• Flowers are visibly damaged or dead on arrival — photo proof required within 4 hours of delivery

• The arrangement is materially wrong (wrong flowers, wrong size, wrong color palette) compared to what was confirmed at checkout

• The order was not delivered on the confirmed date due to our fault

Claim window

4 hours only

Evidence required

Clear photo + video

RESOLUTION-OUR DISCRETION

Where a valid claim is accepted, BLOOM.CO will offer either a replacement arrangement or a store credit. Cash or card refunds are issued only in exceptional cases, at our sole discretion.

NOT ELIGIBLE-NO EXCEPTIONS

• Claims made after 4 hours of delivery

• Wilting after the day of delivery (flowers are natural and perishable)

• Displeasure with a substituted bloom that was communicated in advance

• Incorrect address, unavailable recipient, or refusal to accept delivery

• Damage caused by the customer after receipt

• Orders placed during peak/holiday periods where terms were disclosed at checkout

Claims submitted after 4 hours of delivery will not be entertained under any circumstances. No exceptions.